Privacy Policy | MuseOn

1. Introduction

Welcome to MuseOn, operated by MuseOn AI, Inc. (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

We collect information that you provide directly to us, including:

Account information (name, email address, password)
Profile information (company name, job title)
Payment and billing information
Content you create, upload, or share through our platform
Communications with us (support requests, feedback)
Social media account credentials when you connect third-party accounts

3. Information Collected Automatically

When you access our services, we automatically collect certain information, including:

Device information (browser type, operating system, device identifiers)
Log data (IP address, access times, pages viewed)
Usage data (features used, actions taken within the platform)
Cookies and similar tracking technologies

4. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorized activities
Personalize and improve your experience

5. Information Sharing

We may share your information in the following circumstances:

With service providers who perform services on our behalf
With third-party platforms you choose to connect (e.g., social media accounts)
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets
With your consent or at your direction

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights:

Access and receive a copy of your personal data
Rectify inaccurate or incomplete personal data
Request deletion of your personal data
Object to or restrict processing of your personal data
Data portability
Withdraw consent at any time

9. Cookies

We use cookies and similar tracking technologies to collect and track information and to improve and analyze our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

10. Third-Party Services

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

Google and YouTube channel connections

When you connect a YouTube channel, you sign in directly with Google. MuseOn does not receive your Google password. With your consent, we read the selected channel’s identity, video metadata, and daily YouTube Analytics reports (views, watch time, average view duration, and subscriber changes). We do not request video publishing or revenue permissions.

Before authorization, MuseOn identifies the workspace receiving access. Reports are available to the consenting creator and that workspace’s owners and administrators; authorized MuseOn support staff may access them only as necessary to support the feature. We use Google and YouTube data only to display these connected-channel features. We do not sell it, use it for advertising or credit decisions, feed it to AI features, or use it to train generalized AI or machine-learning models. Necessary hosting and security providers process data only to operate and protect this service.

Channel and video details and Analytics reports are fetched on demand and are not stored in our database or shared with measurement tools. We store the channel identifier, workspace connection, and encrypted access and refresh tokens while connected. Disconnecting in MuseOn revokes the grant with Google and deletes its stored credentials and channel identifier immediately when the operation succeeds. If Google is unavailable, we show an error so you can retry. We check grants every three hours to detect revocation in Google Account settings, and remove invalid credentials; deletion is completed within 30 days of that revocation. Short-lived consent state expires after ten minutes; the creator’s access session expires after seven days and cannot access a disconnected grant. For deletion assistance, contact [email protected].

MuseOn’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Using our YouTube integration also means agreeing to the YouTube Terms of Service.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]